After the legally binding 14 days "Right of Revocation" we grant a non-expiring right of cancellation
Withdrawal from the purchase of your DNA test and refund
You have the legally stipulated right to withdraw from your contract. In addition to this we offer the unlimited option of cancel your contract with us at any time, even after the statutory withdrawal period has expired.
How long can you withdraw from the contract?
In any case, please contact us beforehand by phone or email.
What does the withdrawal cost after the statutory period has expired?
There are only administrative costs of 20 € for the withdrawal. This covers postage, testing papers, and managing your order and cancellation.
How do you get your money back?
Regardless of your payment method, you can tell us where we should transfer your money. If you have paid with PayPal, for example, you can also give us your account number for the return payment.
Returning the goods
It is not necessary to return the test set you bought